What is an escape room?
An escape room is a themed live-entertainment game that allows you and up to 8 of your friends to be "locked" in a room that tests your minds on puzzles, riddles and clues provided that must be solved in order to escape the room within an hour.
Is the room ACTUALLY locked?!
The main door is NOT actually locked, because I want my customers with conditions such as claustrophobia, PTSD, etc. to feel safe and comfortable in my business's environment while stepping out of their comfort zones mentally. This allows all walks of life to be able to participate!
How many people are able to participate?
The minimum number of people is 3. However, with only 3 minds, it can be a rather difficult task to escape the room, so I recommend at least 4 or 5. I currently allow up to 10 people per themed room. Due to the COVID adjustments I have put in place, teams are not required to fill the room to capacity, but will still have the room exclusively for their team. That means no worries of playing with strangers!
Are you handicap accessible and handicap friendly?
YES! My business is handicap accessible and handicap friendly. My rooms are designed so that items can be moved if needed and wheelchairs are able to move about easily. For those who fear they cannot stand for the full hour, I will happily provide a chair for your convenience!
How much does it cost?
In my escape room facility, I do my best to keep the cost affordable, but also keep the rooms interactive and fun! Currently, my rooms are $20 per person over and including the age of 12. Children under the age of 12 are half price, while under the age of 6 are free. This experience is TAX FREE! Furthermore, you don't have to pay until you get to your event, so no pesky fees online!* For payment, I prefer cash; however I also accept debit cards and most major credit cards!
Do you offer gift certificates?
Yes, I offer gift certificates for those interested in giving this experience as a present! Please message the Facebook page to set up a time to purchase and pick up your gift certificate.
Is there an age limit on the escape rooms?
Although it is suggested that no players under the age of 8 participate because of the complexity of puzzles, I don't have a restricting age limit! Young, old, here age is just a number and not a requirement!
Where can I get a waiver?
Waivers are now 100% electronic! After your reservation has been made through Bookeo, eWaiverPro will send you an e-mail to forward to the members in your group. These MUST be signed before your reservation! Players under the age of 18 must have a waiver signed by a parent or guardian in order to participate. All players must have a signed waiver. You can also follow this link to fill out your waivers through the eWaiverPro website: https://ewaiverpro.app/waiver/behindlockeddoorsllc
When should I arrive prior to my game?
In order to make sure all the details of your game are in order, I require you to come 15 minutes before your time slot! If you are unable to make it 15 minutes early, please call ahead and let me know so I can keep your team on track.
What if my group can't make it to our scheduled appointment?
Should your plans change or complications arise and your team is unable to make it to your scheduled appointment, please either cancel the appointment through your e-mail confirmation or call as soon as you know you can't make it! These calls can be made up until the start time on your reservation. After that time has passed, your group will be marked as a no call no show. No call no show groups will be required to pay a deposit in order to hold their reservations in the future.
What if I can't make it to my appointment?
Changes to your reservation can be made through your e-mail confirmation. You can make adjustments to your booking within 2 hours of the reservation, and bookings can be cancelled within 4 hours of the reservation. If it is past these timeframes, please call (217)777-8060 as soon as you are aware that you cannot make it. Please note that a no call no show will result in your group being required to pay a deposit for future reservations.
What happened to the Quincy location?
Unfortunately, I had to close the Quincy location. However, I still offer mobile escape boxes up to 3 hours outside of Taylorville!
*Please note Behind Locked Doors does accept prepay should you wish to pay before your group arrives. Should a cancellation occur, a refund cannot be provided. However, a gift certificate may be offered in its place.
An escape room is a themed live-entertainment game that allows you and up to 8 of your friends to be "locked" in a room that tests your minds on puzzles, riddles and clues provided that must be solved in order to escape the room within an hour.
Is the room ACTUALLY locked?!
The main door is NOT actually locked, because I want my customers with conditions such as claustrophobia, PTSD, etc. to feel safe and comfortable in my business's environment while stepping out of their comfort zones mentally. This allows all walks of life to be able to participate!
How many people are able to participate?
The minimum number of people is 3. However, with only 3 minds, it can be a rather difficult task to escape the room, so I recommend at least 4 or 5. I currently allow up to 10 people per themed room. Due to the COVID adjustments I have put in place, teams are not required to fill the room to capacity, but will still have the room exclusively for their team. That means no worries of playing with strangers!
Are you handicap accessible and handicap friendly?
YES! My business is handicap accessible and handicap friendly. My rooms are designed so that items can be moved if needed and wheelchairs are able to move about easily. For those who fear they cannot stand for the full hour, I will happily provide a chair for your convenience!
How much does it cost?
In my escape room facility, I do my best to keep the cost affordable, but also keep the rooms interactive and fun! Currently, my rooms are $20 per person over and including the age of 12. Children under the age of 12 are half price, while under the age of 6 are free. This experience is TAX FREE! Furthermore, you don't have to pay until you get to your event, so no pesky fees online!* For payment, I prefer cash; however I also accept debit cards and most major credit cards!
Do you offer gift certificates?
Yes, I offer gift certificates for those interested in giving this experience as a present! Please message the Facebook page to set up a time to purchase and pick up your gift certificate.
Is there an age limit on the escape rooms?
Although it is suggested that no players under the age of 8 participate because of the complexity of puzzles, I don't have a restricting age limit! Young, old, here age is just a number and not a requirement!
Where can I get a waiver?
Waivers are now 100% electronic! After your reservation has been made through Bookeo, eWaiverPro will send you an e-mail to forward to the members in your group. These MUST be signed before your reservation! Players under the age of 18 must have a waiver signed by a parent or guardian in order to participate. All players must have a signed waiver. You can also follow this link to fill out your waivers through the eWaiverPro website: https://ewaiverpro.app/waiver/behindlockeddoorsllc
When should I arrive prior to my game?
In order to make sure all the details of your game are in order, I require you to come 15 minutes before your time slot! If you are unable to make it 15 minutes early, please call ahead and let me know so I can keep your team on track.
What if my group can't make it to our scheduled appointment?
Should your plans change or complications arise and your team is unable to make it to your scheduled appointment, please either cancel the appointment through your e-mail confirmation or call as soon as you know you can't make it! These calls can be made up until the start time on your reservation. After that time has passed, your group will be marked as a no call no show. No call no show groups will be required to pay a deposit in order to hold their reservations in the future.
What if I can't make it to my appointment?
Changes to your reservation can be made through your e-mail confirmation. You can make adjustments to your booking within 2 hours of the reservation, and bookings can be cancelled within 4 hours of the reservation. If it is past these timeframes, please call (217)777-8060 as soon as you are aware that you cannot make it. Please note that a no call no show will result in your group being required to pay a deposit for future reservations.
What happened to the Quincy location?
Unfortunately, I had to close the Quincy location. However, I still offer mobile escape boxes up to 3 hours outside of Taylorville!
*Please note Behind Locked Doors does accept prepay should you wish to pay before your group arrives. Should a cancellation occur, a refund cannot be provided. However, a gift certificate may be offered in its place.